Refund Policy

We want you to be happy with your purchase from Voltix. If something isn't right, here's how returns and refunds work.

30-Day Returns

You have 30 days from the date you receive your order to request a return or refund.

Defective or Damaged Items

If your item arrives defective, damaged, or not as described, contact us right away with your order number and a photo of the issue. We'll replace the item or refund you in full — you won't pay return shipping in these cases.

Change of Mind

If you simply changed your mind, you can return the item within 30 days as long as it's unused, in its original condition, and in its original packaging. Return shipping is the buyer's responsibility for change-of-mind returns.

How Refunds Are Issued

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item (or immediately for defective items where no return is needed). Shipping charges from your original order are non-refundable except where the item was defective or incorrect.

Non-Returnable Items

For hygiene and safety reasons, opened personal-care style items can't be returned unless defective.

How to Start a Return

Email us at kaianthonyhealey@gmail.com with your order number and the reason for the return, and we'll send you the next steps.